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Justis FAQ – Cookies

Q –  Does this site use cookies?
A – Yes, Justis uses cookies to provide some of the functionality of the service. Anyone using the service must have cookies enabled in their browser. All web browsers have cookies enabled by default.
Further information on how we use cookies can be found in our Privacy Statement.
 
Q –  Does my web browser support cookies?
A – 
 
Q –  What are cookies?
A –  Cookies are small text files that are stored on your computer by websites that you visit. They can hold various items of information, including information about you, your computer and your preferences.
 
Q –  How can I delete cookies?
A –  You do not normally need to delete cookies. However, on rare occasions when a problem occurs it can be helpful to delete cookies. After deleting them and going back to the Justis service, new cookies will be created.
Your saved searches and email alerts are not stored in cookies, and so they will not be affected by deleting cookies.
Q –  How can I unblock cookies for Justis?
A –  You must have cookies enabled in order to use the Justis service. If you have accidentally blocked cookies for Justis, or if your organisation normally blocks all cookies, then you need to change a setting in your web browser.

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Deleting cookies in Internet Explorer 7 (Windows Vista)

When Internet Explorer 7 is used with Vista, there seem to be 2 different ways in which it stores cookies, so you need to try 2 ways to find and delete them. First, try following the procedure for deleting cookies with Windows XP. If that does not locate the Justis cookies, then please try the following procedure:

When used with Windows Vista, the Internet Explorer 7 browser may not allow you to see the cookies for Justis using its built-in cookie management, and so you have to use a much lengthier process to see and delete them. Make sure that you are not signed in to the Justis service before you start this procedure.

The cookies for Justis are stored in a folder that is not normally visible, and so the first stage is to make the folder visible. This will also make many other files and folders visible, including some on your desktop.

  1. Click the multicoloured “Start” button at the bottom left of your screen.
  2. Click “Control Panel”.
  3. In the Control Panel, select “Folder Options”.

Making hidden files visible

  1. Click the “View” tab.
  2. Under Hidden files and folders, select “Show hidden files and folders”.
  3. Click “OK” to close the Folder Options dialog box.
  4. Close the Control Panel.

Now that the folder is visible, the next stage is to navigate to that folder.

  1. Click the multicoloured “Start” button at the bottom left of your screen.
  2. Click “Computer”.
  3. Select the hard disk drive that contains Windows (normally C:)
  4. Navigate to C:\Users\xxxxxx\AppData\Roaming\Microsoft\Windows\Cookies\Low, where “xxxxxx” is your user name for Windows.

Deleting cookies in Internet Explorer 7

  1. Click “Name” to sort the files.
  2. Scroll down until you find the files that start with your Windows user name.
  3. Find and delete the files (cookies) for “justis” and for “www.justis”.
  4. Close the Windows Explorer window.

The final stage is to make the special folders and files invisible again.

  1. Click the multicoloured “Start” button at the bottom left of your screen.
  2. Click “Control Panel”.
  3. In the Control Panel, select “Folder Options”.
  4. Click the “View” tab.
  5. Under Hidden files and folders, select “Do not show hidden files and folders”.
  6. Click “OK” to close the Folder Options dialog box.
  7. Close the Control Panel.

If you sign in via Athens, then you should also check for cookies that include “athensams.net”, and delete any that you find.

After deleting the www.justis.com (and Athens) cookies, you should be able to sign in and use the service as usual.

NOTE: if you have turned off Protected Mode (not recommended) or specified www.justis.com as a Trusted Site, then you will be able to see cookies from within Internet Explorer 7. Use the following procedure for Windows XP to delete cookies.

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Deleting cookies in Internet Explorer 7 (Windows XP)

The Internet Explorer 7 browser allows you to locate and delete cookies from a particular website. Make sure that you are not signed in to the Justis service before you start this procedure.

  1. On the Tools menu, select “Internet Options”
  2. In the Internet Options dialog box, click the “General” tab.
  3. In the Browsing history section, click the “Settings” button (NOT the Delete… button, which is for deleting all cookies).
  4. In the Temporary Internet Files and History Settings dialog box, click the “View Files” button

Viewing cookies in Internet Explorer 7

  1. In the Windows Explorer window, click “Name” to sort the files by name

Deleting cookies in Internet Explorer 7

  1. Scroll down until you find the files that start with “cookie”
  2. Find and delete the cookies for “justis.com” and “www.justis.com”. (You need to click in the Name column to select a cookie before you can delete it.)
  3. Close the Windows Explorer window.
  4. Click “OK” to close the Temporary Internet Files and History Settings dialog box.
  5. Click “OK” to close the Internet Options dialog box.

If you sign in via Athens, then you should also check for cookies that include “athensams.net”, and delete any that you find.

After deleting the www.justis.com (and Athens) cookies, you should be able to sign in and use the service as usual.

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Deleting cookies in Internet Explorer 6

The Internet Explorer 6 browser allows you to locate and delete cookies from a particular website. Make sure that you are not signed in to the Justis service before you start this procedure.

  1. On the Tools menu, select “Internet Options…”.
  2. In the Internet Options dialog box, click the “General” tab.
  3. In the Temporary Internet files section, click the “Settings…” button (NOT the Delete Cookies… button).
  4. In the Settings dialog box, click the “View Files…” button

Deleting cookies in Internet Explorer 6

  1. In the Windows Explorer window for Temporary Internet Files, find and delete the cookies for “justis.com” and “www.justis.com”. (You need to click in the Name column to select a cookie before you can delete it.)
  2. Close the Windows Explorer window.
  3. Click “OK” to close the Settings dialog box.
  4. Click “OK” to close the Internet Options dialog box.

If you sign in via Athens, then you should also check for cookies that include “athensams.net”, and delete any that you find.

After deleting the www.justis.com (and Athens) cookies, you should be able to sign in and use the service as usual.

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Deleting cookies in Firefox

The Firefox browser includes a cookie manager that allows you to locate and delete cookies from a particular website. Make sure that you are not signed in to the Justis service before you start this procedure.

  1. On the Tools menu, select “Options…”.
  2. In the Options dialog box, click the “Privacy” icon (a padlock).
  3. In the Cookies section, click the “View Cookies…” button.

Deleting cookies in Firefox

  1. In the Cookies dialog box, click “Site” to sort the list of cookies by the name of their website.
  2. Scroll down until you find the cookies for “justis.com”.
  3. Delete the cookies for justis.com, using the “Remove Cookies” button.
  4. Click “Close” to close the Cookies dialog box.
  5. Click “OK” to close the Options dialog box.

If you sign in via Athens, then you should also check for cookies for athensams.net, and delete any that you find.

After deleting all of the justis.com (and Athens) cookies, you should be able to sign in and use the service as usual.

In the Mac OS X version of Firefox, you need to select Preferences… on the Firefox menu, not Options… on the Tools menu.

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Deleting cookies in SeaMonkey

This browser includes a cookie manager that allows you to locate and delete cookies from a particular website. Make sure that you are not signed in to the Justis service before you start this procedure.

  1. On the Tools menu, select “Cookie Manager”.
  2. In the secondary menu, select “Manage Stored Cookies”.

Deleting cookies in SeaMonkey

  1. In the Cookie Manager dialog box, click the “Stored Cookies” tab.
  2. Click “Site” to sort the list of cookies by the name of their website.
  3. Scroll down until you find the cookies for “www.justis.com”.
  4. Delete all of the cookies for www.justis.com, using the “Remove Cookie” button.
  5. Click “OK” to close the Cookie Manager dialog box.

If you sign in via Athens, then you should also check for cookies for athensams.net, and delete any that you find.

After deleting all of the www.justis.com (and Athens) cookies, you should be able to sign in and use the service as usual.

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Unblocking cookies in Internet Explorer 7

The Internet Explorer 7 web browser allow you to block or unblock cookies for a specific website such as www.justis.com.

  1. Select the “Tools” menu.
  2. Select “Internet Options”
  3. In the Internet Options dialog box, select the “Privacy” tab.
  4. Click the “Sites” button.

Unblocking cookies in Internet Explorer 7

If you have accidentally blocked cookies for Justis:

  1. In the list of managed websites, select “justis.com”
  2. Click the “Remove” button.
  3. Click “OK” to close the Per Site Privacy Actions dialog box.
  4. Click “OK” to close the Internet Options dialog box.

Alternatively, if your organisation blocks all cookies by default and you need to allow cookies for Justis:

  1. In the Address of website text box, type “justis.com”
  2. Click the “Allow” button.
  3. Click “OK” to close the Per Site Privacy Actions dialog box.
  4. Click “OK” to close the Internet Options dialog box.

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Unblocking cookies in Internet Explorer 6

The Internet Explorer 6 web browser allows you to block or unblock cookies for a specific website such as www.justis.com.

  1. Select the “Tools” menu.
  2. Select “Internet Options…”
  3. In the Internet Options dialog box, select the “Privacy” tab.
  4. In the Web Sites section, click the “Edit…” button.

Unblocking cookies in Internet Explorer 6

If you have accidentally blocked cookies for Justis:

  1. In the list of domains, select “justis.com”
  2. Click the “Remove” button.
  3. Click “OK” to close the Per Site Privacy Actions dialog box.
  4. Click “OK” to close the Internet Options dialog box.

Alternatively, if your organisation blocks all cookies by default and you need to allow cookies for Justis:

  1. In the Address of Web site text box, type “justis.com”
  2. Click the “Allow” button.
  3. Click “OK” to close the Per Site Privacy Actions dialog box.
  4. Click “OK” to close the Internet Options dialog box.

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Unblocking cookies in Firefox

The Firefox web browser allows you to block or unblock cookies for a specific website such as www.justis.com.

  1. Select the “Tools” menu.
  2. Select “Options…”
  3. In the Cookies section of the Options dialog box, click the “Exceptions…” button.

Unblocking cookies in Firefox

If you have accidentally blocked cookies for Justis:

  1. In the list of sites in the Exceptions - Cookies dialog box, select “www.justis.com”
  2. Click the “Remove Site” button.
  3. Click “Close” to close the Exceptions - Cookies dialog box.
  4. Click “OK” to close the Options dialog box.

Alternatively, if your organisation blocks all cookies by default and you need to allow cookies for Justis:

  1. In the Address of web site text box, type “www.justis.com”
  2. Click the “Allow” button.
  3. Click “Close” to close the Exceptions - Cookies dialog box.
  4. Click “OK” to close the Options dialog box.

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Unblocking cookies in SeaMonkey

The SeaMonkey web browser allows you to block or unblock cookies for a specific website such as www.justis.com.

  1. Select the “Edit” menu.
  2. Select “Preferences…”
  3. Click the arrow to the left of Privacy & Security, so that it points downwards and reveals more options.
  4. Select “Cookies”.
  5. In the Cookies section of the Preferences dialog box, click the “Cookie Manager” button.
  6. In the Cookie Manager dialog box, click the “Cookie Sites” tab

Unblocking cookies in SeaMonkey

If you have accidentally blocked cookies for Justis:

  1. In the list of sites, select “www.justis.com”
  2. Click the “Remove Site” button.
  3. Click “Close” to close the Cookie Manager dialog box.
  4. Click “OK” to close the Preferences dialog box.

Alternatively, if your organisation blocks all cookies by default and you need to allow cookies for Justis:

  1. In the text box, type “www.justis.com”
  2. Click the “Allow” button.
  3. Click “Close” to close the Cookie Manager dialog box.
  4. Click “OK” to close the Preferences dialog box.

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4th April 2008